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Wall West Terms of Use

Wall West Terms of Use


This document is an electronic record as per the provisions of Information Technology Act, 2000 and rules there under as applicable. It also meets the needs of the amended provisions pertaining to electronic records in various statutes amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of www.Wall website.

The domain name www.Wall (hereinafter referred to as "Website") is owned by Innovative Textiles Limited a company incorporated under the Companies Act, 1956 with its registered office at307-309, Suncity Success Tower, Golf Course Extn. Road, Sector – 65, Gurgaon – 122002 (hereinafter referred to as "Wall West").

Your use of the website and services and tools are governed by the following terms and conditions ("Terms of Use") as applicable to the Website including the applicable policies which are incorporated herein by way of reference. If you transact on the website, you   shall be bound by the policies that are applicable to the Website for such transaction. By mere use of the Website, you shall be contracting with Wall West Enterprises and these terms and conditions, including the policies, constitute that you’re bound by such obligations with Wall West.

For the purpose of these Terms of Use, wherever the context so refers to "You” or "User", it shall mean, “any natural or legal person who has agreed to become a buyer on the Website”. Although, Wall West allows the User to surf the Website or make purchases without getting registered on the Website, a “Registered User” is any buyer who provides Registration Data while registering on the Website as using the computer systems. The term "We", "Us", "Our" shall refer to Innovative Textiles Limited.


When you use any of the services provided by us through the website, you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to you. It is your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the Website following the posting of changes will mean that you accept and agree to the revisions/modifications. As long as you comply with these Terms of Use, we would grant youa personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.


ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESETERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING. By impliedly or expressly accepting these Terms of Use, You   also accept and agree to be bound by Wall West Policies (including but not limited to Privacy Policy available on /s/privacypolicy) as amended from time to time.


Membership Eligibility

Use of the Website is available only to persons who areeligible to form legally binding contracts under Section 11 of the Indian Contract Act, 1872. Persons who are "incompetent tocontract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Website. If you are a minor i.e. under the age of 18 years, you shall not register yourself as a User of the Wall West website and shall not transact on or use the website according to Section 11 of the Indian Contract Act, 1872 read in consensus with Indian Majority Act, 1875. As a minor if you wish to use or transact on website, such use or transaction is tobe made by your legal guardian or parents on the Website. Wall West reserves the right to terminate your membership and / or refuse to provide you with access to the Website if it is brought to Wall West's notice or if it is discovered that you are under the age of 18 years.

Your Account and Registration Obligations

If you use the Website, You shall be responsible for maintaining the confidentiality of your Display Name and Password and you shall be responsible for all activities that occur under your Display Name and Password. You agree that if you provide any information that is untrue, inaccurate, not current or incomplete or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the Terms of Use, we hold the right to indefinitely suspend or terminate or block access of your membership on the Website and refuse to provide you with further access to the Website.


When you use the website or send emails or other data, information or communication to us, you agree and understand that you are communicating with us through electronic records and you consent to receive communications via electronic records from us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.




Membership on the Website is free for buyers. Wall West does not charge any fee for browsing and buying on the Website. Wall West reserves the right to change its Fee Policy from time to time. In particular, Wall West may, at its sole discretion, introduce new services and modify some or all of the existing services offered on the Website. In such an event Wall West reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the Fee Policy shall be posted on the Website and such changes shall automatically become effective immediately after they are posted on the Website. Unless otherwise stated, all fees shall be quoted in Indian Rupees. You shall be solely responsible for compliance with all applicable laws including those in India for making payments to Wall West Internet Private Limited.




We view protection of your privacy as a very important principle. We understand clearly that you and your Personal Information are one of our most importantassets. We store and process your Information, including any sensitive financial information collected (as defined under the Information Technology Act, 2000), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with InformationTechnology Act 2000 and Rules there under. Our current Privacy Policy is available at /s/privacypolicy. If you object to your Information being transferred or used in this way you are free to restrain yourself from using the Website.


We and our affiliates will share / sell / transfer / license / convey some or all of your personal information with another business entity should we (or our assets)plan to merge with or are acquired by that business entity, or re-organization, amalgamation, restructuring of business or for any other reason whatsoever.In case such a transaction or situation occurs, the other business entity or the new combined entity will be required to follow the privacy policy with respect toyour personal information. Once you provide your information to us, you   provide such information to our affiliate also and we alongwithour affiliates may use suchinformation to provide you appropriate services with respect to your transaction conducted on




The Website may contain links to other websites ("Linked Sites").The Linked Sites are not under our control or the Website and we are not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Further, we are not responsible for any form of transmission, whatsoever, received by you from any Linked Site. We provide these links to you only as a convenience, and the inclusion of any link does not imply endorsement by us or the Website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.



Users may post reviews, comments, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing on intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. We reserve the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.



The user guarantees, warrants, and certifies that you are the owner of the content which you submit or otherwise authorized to use the content and that the content does not infringe upon the property rights, intellectual property rights or other rights of others. You further warrant that to your knowledge, no action, suit, proceeding, or investigation has been instituted or threatened relating to any content, including trademark, trade name service mark, and copyright formerly or currently used by you in connection with the Services rendered by us.


User agrees, undertakes and confirms that the service availed or hired by you placing or submitting or registering with our various platforms e.g. Web-Site, call center, mail order catalogues, online mobile apps, etc. are hired for personal use by you and / or your family members and / or your friends and such goods would not be further re-transmit by you to any other person for gain or profit.


  If you are registering as a business entity, you represent that you are duly authorized by the business entity to accept these Terms & Conditions/User Agreement and you have the authority to bind that business entity to these Terms & Conditions/User Agreement.



While availing any of the payment method/s available on the Website, we will not be responsible or assume any liability, whatsoever in respect of any loss ordamage arising directly or indirectly to you due to:



  1. Lack of authorization for any transaction/s, or
  2. Exceeding the pre-set limit mutually agreed by you and between "Bank/s", or
  3. Any payment issues arising out of the transaction, or
  4. Decline of transaction for any other reason/s



All payments made against the purchases/services on Website by you, shall be compulsorily in Indian Rupees acceptable in the Republic of India. Website willnot facilitate transaction with respect to any other form of currency used to make purchases on the Website.

Before shipping / delivering your order to you, Seller may request you to provide supporting documents (including but not limited to Govt. issued ID and addressproof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shoppingenvironment to our Users.


1. Transactions, Transaction Price and all commercial terms such as ‘Delivery’, ‘Dispatch of products and/or services’ are as per the principles specified in the bipartitecontractual obligations between Buyer and Seller.Payment facility is merely used by the Buyer and Seller in order to facilitate the completion of the Transaction. Hence, useof suchpayment facility shall not render Wall West liable or responsible for the non-delivery, non-receipt, non-payment, damage, breach of representations andwarranties, non-provision of after sales or warranty services or fraud as regards to the products and /or services listed on Wall West's Website.

2. You have specifically authorized Wall West or its service providers to collect, process, facilitate and remit payments and / or the Transaction Price electronically or through Cash on Delivery to and from other Users in respect of transactions through Payment Facility. Your relationship with Wall West is on a principal to principal basis and by accepting these Terms of Use you agree that Wall West is an independent contractor for all purposes, and does not have control of or liability for the products or services that are listed on Wall West's Website that are paid for by using the Payment Facility.

3. You understand, accept and agree that the payment facility provided by Wall West is neither a banking nor financial service but is merely a facilitator providing an electronically automated mode of making online payment, receiving payment through Cash On Delivery, collection and remittance facility for the Transactions on the Wall West Website using the existing authorized banking infrastructure and Credit Card payment gateway networks. Further, by providing Payment Facility, Wall West is neither acting as trustees nor acting in a fiduciary capacity with respect to the Transaction or the Transaction Price.


Payment Facility for Buyers:

• You, as a Buyer, understand that upon initiating a Transaction,you are entering into a legally binding and enforceable contract with us to purchase the products and /or services from us using the Payment Facility, and youshall pay the Transaction Price through Your Issuing Bank to the Seller using Payment Facility.

• You,as a Buyer, may agree with us through electronic communication and electronic records and using the automated features as may be provided by Payment Facility on any extension / increase in the Dispatch and/or Delivery time and the Transaction shall stand amended to such extent. Any such extension / increase of Dispatch / Delivery time or subsequent novation / variation of the Transaction should be in compliance with Payment Facility Rules and Policies.

• You, as a Buyer, shall electronically notify Payment Facility using the appropriate Wall West Website features immediately upon Delivery or non Delivery within the time period as provided in Policies. In case you fail to notify regarding the Delivery or non Delivery within the time period specified in the Policies, it shall be construed that the delivery was duly madewith respect to that Transaction. In case of Cash on Delivery transactions, buyer is not required to confirm the receipt of products or services.

• You, as a Buyer, shall be entitled to claim a refund of the Transaction Price (as your sole and exclusive remedy) in case you do not receive the Delivery within the time period agreed to in the Transaction or within the time period as provided in the Policies, whichever is earlier. In case you do not raise a refund claim using Website features within the stipulated time, then this would make you ineligible for a refund.

• You, as a Buyer, understand that the Payment Facility may not be available in full or in part for certain category of products and/or services and/or Transactions as mentioned in the Policies and hence you may not be entitled to a refund in respect of the Transactions for those products and /or services

• Except for Cash on Delivery transactions, refund, if any, shall be made at the same Issuing Bank from where Transaction Price was received.

• For Cash on Delivery transactions, refunds, if any, will be made via demand draft in favour of the Buyer (As per registration details provided by the Buyer)

• Refund shall be made in Indian Rupees only and shall be equivalent to the Transaction Price received in Indian Rupees.

• For electronic payments, refund shall be made through payment facility using NEFT / RTGS or any other online banking / electronic funds transfer system approved by Reserve Bank India (RBI).

• Refund shall be conditional and shall be with recourse available to Wall West in case of any misuse by Buyer.

• Refund shall be subject to Buyer complying with Policies.


4. Wall West reserves the right to impose limits on the number of Transactions or Transaction Price which Wall West may receive from  an individual Valid Credit/Debit/ Cash Card / Valid Bank Account/ and such other infrastructure or any other financial instrument directly or indirectly through payment aggregator orthrough any such facility authorized by Reserve Bank of India to provide enabling support facility for collection and remittance of payment or by an individual Buyer during any time period, and reserves the right to refuse to process Transactions exceeding such limit.


5. Wall West reserves the right to refuse to process Transactions by Buyers with a prior history of questionable charges including, without limitation, breach of anyagreements by Buyer with Wall West or breach/violation of any law or any charges imposed by Issuing Bank or breach of any policy.


6. Wall West may do such checks as it deems fit before approving the receipt of/Buyers commitment to pay (for Cash On Delivery transactions), Transaction Pricefrom the Buyer for security or other reasons at the discretion of Wall West. As a result of such check, if Wall West is not satisfied with the creditability of the Buyer or genuineness of the Transaction / Transaction Price, it will have the right to reject the receipt of / Buyers commitment to pay Transaction Price.


7. The Buyer and Wall West acknowledge that we will not be liable for any damages, interests or claims etc. resulting from not processing a Transaction/Transaction Price or any delay in processing a Transaction/Transaction Price which is beyond control of Wall West.


Buyer's arrangement with Issuing Bank:


8. All Valid Credit / Debit/ Cash Card/ and other payment instruments are processed using a Credit Card payment gateway or appropriate payment system infrastructure and the same will also be governed by the terms and conditions agreed to between the Buyer and the respective Issuing Bank and payment instrument issuing company.


9. All Online Bank Transfers from Valid Bank Accounts are processed using the gateway provided by the respective Issuing Bank which supports Payment Facility to provide these services to the Users. All such Online Bank Transfers on Payment Facility are also governed by the terms and conditions agreed to between Buyer and the respective Issuing Bank.

Wallet(Coming Soon)

The Wallet ("Wallet") is a pre-paid payment instrument which is associated with your Website account. You can maintain a balance of money with such specificSeller (if permitted), and redeem it at your convenience. Please note that Seller will be the issuer of wallet and Seller shall be responsible for redeeming themoney lying to your credit of your wallet account and Wall West does not assume any risk, liability or responsibility with respect to wallet money.

Seller will not pay any interest on the amount maintained by you in your Seller specific Wallet.


Refill of Wallet: (Coming Soon)Your Wallet can be refilled, using any of the pre-paid payment options only. You will be able to recharge your Wallet up to an amount ofRs.10,000 in one instance. There is no mandatory requirement of maintaining a minimum balance.


Refund of Wallet Amount:(Coming Soon) Your Wallet comprises of three types of balances - Store credit (which is a credit granted by us typically in lieu of a cancelled order), Topped-up balance (which is a prepaid amount that you added to the Wallet to pay for future orders on the Website) and Promotional balance (which is credit granted by us purely for promotional or goodwill purposes). Topped-up balance (prepaid amount) as well as the Promotional balance added to the Wallet will be non-refundable while Store credit will continue to be entirely refundable.


Limitation of Liability: In no event will Wall Westbe liable for any money lying to your credit in wallet, any special, incidental, indirect or consequentialdamages or losses of any kind, arising from the use of Wallet or in association with the Wallet.

30 Day Replacement Guarantee*


The 30 Day Replacement Guarantee seeks to assist Buyers who have been dissatisfied by Wall West Website. If at the time of delivery and/or within 30 days from the date of delivery of the product/s, any defect is found, then the buyer of the product/s can ask for replacement of the product/s from us subject to the following terms and conditions:

  1. Notify Wall West via mail or call if any defects are found in the product/s at the time of delivery of the product/s or within 7 days from the date of delivery and the same product/s will be replaced in return of the defective product/s.

2. Replacement can be for the entire product/s or part/s of the product subject to availability of the same with the seller.

Products shall not be eligible for return or replacement if they have undergone:
•Damages due to misuse of product;
• Incidental damage due to malfunctioning of product.


Exchange will not be accepted subject to the following conditions:

* Clothes altered, washed, soiled or damaged in any way. 
* Original tags and packaging should be intact and the box should be undamaged.

If Wall West has suspicion or knowledge, that any of its buyers are involved in any activity that is intended to provide claims or information that is false, misleading or not genuine, then Wall West may, while reserving its rights to initiate civil and/or criminal proceedings against member, also at its sole discretion suspend, block, restrict, cancel the Display Name of such buyer and seller and /or disqualify that user and any related users from availing protection throughthis program.

Wall West reserves its right to initiate civil and/or criminal proceedings against a user who, files an invalid and/or false claim or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Wall West may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such user and/or disqualify that user and any related users from availing protection through this program. Any person who, knowingly and with intent to injure, defrauds or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.




Each partyshall indemnify and hold harmless the other, its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers,directors, agents, and employees, from any claim or demand, or actions including reasonable attorney’s fees, made by any third party or penalty imposed due to or arising out of your breach of this ‘Terms of Use’, ‘Privacy Policy’ and other Policies, or your violation of any law, rules or regulations or the rights (includinginfringement of intellectual property rights) of a third party.

Applicable Law

This ‘Terms of Use’ shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in Delhi.

Jurisdictional Issues/Sale in India Only

Unless otherwise specified, the material on the Website is presented solely for the purpose of sale in India. Wall West makes no representation that materials on theWebsite are appropriate or available for use in other locations/Countries other than India. Those who choose to access this site from other locations/Countriesother than India, do so on their own initiative and Wall West is responsible for supply of products/refund for the products ordered from other locations/Countriesother than India. However, such transactions will be charged extra than the normal shipping with regards to the compliance with local laws, if and to the extent such local laws are applicable.

Intellectual Property

This site is controlled and operated and products are sold by Wall West. All materials on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights. Material on Website is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other website or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and hence, is prohibited. Any use for which youreceive any remuneration, whether in the form of money or otherwise, is a commercial use for the purposes of this clause.

Buyer shall have no right to use the corporate name of the Seller, or to use any trademark, servicemark, trade name, brand name or other product identification owned or used by Wall West, except as necessary for the performance under the contract for the exclusive benefit of Wall West or as approved by both parties in writing.



Wall Westdoes not warrant that Product description or other content of this Website is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.

Limitation of Liability



Force Majure

Failure of Wall West to make any delivery (or portions thereof) when due, if occasioned in whole or in part by any act of God or other act beyond the reasonable control, including without limitation fire, explosion, flood, drought, adverse weather conditions, war riots, terrorism, sabotage, accident, governmental priority, or shaortage or failure of supply of materials or labour or commencement of strikes shall be excused. Wall West shall have no obligation or liability arising out or in connection with any such failure.

Contact Us


Any complaint with regard to any violation of Terms of Use on this site should be addressed to the Grievance Officer. You may contact the Grievance Officer for any question and comments, regarding the Web-Site. The name and contact details of the Grievance Officer are provided below:



Grievance officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Rakesh Bajaj

Wall Westby Innovative Textiles Limited

307-309, Suncity Success Tower, Golf Course Extn. Road, 

Sector 65, Gurgaon - 122001

Phone: +91 124 2218114


Time: Mon - Sat (10:00am  -06:00pm)




Profanity Policy

Wall West prohibits the use of language that is racist, hateful, sexual or obscene in nature in a public area.

Please report any violations of this policy to the correct area for review:

  • Report offensive Display Names
  • Report offensive language in a listing or otherwise

If a feedback comment; or any communication made between Users on the Website; or email communication between Users in relation to transactionsconducted on Website contain profanity, please review our feedback removal policy and submit a request for action/removal.

Disciplinary action may result in the indefinite suspension of a User's account, temporary suspension, or a formal warning.

Wall West will consider the circumstances of an alleged policy violation and the user's trading records before taking action.

Violations of this policy may result in a range of actions, including:

  1. Limits placed on account privileges;
  2. Loss of special status;
  3. Account suspension.


Replacement Policy

Definition: “Replacement” is the action or process of replacing something in place of another. A Buyer can request for replacement whenever he is not happy withthe item, reason being damaged in shipping, Defective item, Item(s) missing, wrong item shipped and the like.

Buyer need to raise the replacement request within 10 days from the date of delivery of products. Once Buyer has raised a replacement request by contactingUs on the Contact Number provided on the Website.

1. Buyer is asked for "Reason for Return". Among others, the following are the leading reasons:

  • Shipping was damaged
  • Item was defective
  • Item Dead on Arrival
  • Item(s) were missing
  • Wrong item sent


2. In case the Wall West accepts the replacement request, Buyer shall be required to return the product to the Wall West and only after return of the product;Wall West shall be obliged to provide the replacement product to the Buyer.


Replacement Guarantee*

The Replacement Guarantee seeks to assist Buyers who have been defrauded on the Website. If at the time of delivery and/or within specified days from the date of delivery of the product/s, if any defect is found, then the buyer of the product/s can ask for replacement of the product/s from our end.

If Wall West has suspicion or knowledge, that any of its buyers are involved in any activity that is intended to provide claims or information that is false, misleading or not genuine, then Wall West may, while reserving its rights to initiate civil and/or criminal proceedings against User, also at its solediscretion suspend, block, restrict, cancel the Display Name of such buyer and /or disqualify that User and any related Users from availing protectionthrough this program.

Wall West reserves its right to initiate civil and/or criminal proceedings against a User who, files a invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Wall West may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such User and/or disqualify that User and any related Users from availing protection through this program. Any person who,knowingly and with intent to injure, defraud or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.

For more details related to Replacement Policy, refer to s/help/cancellation-returns


Returns Policy

Definition: “Return” is defined as the action of taking back the item purchased by the Buyer on the Wall West website. Following situations may arise:

  1. Item was defective
  2. Item was damaged during the Shipping
  3. Products was / were missing
  4. Wrong item was sent by the Seller.


 Email Abuse & Threat Policy

Private communication, including email correspondence, is not regulated by Wall West. Wall West encourages its Users to be professional, courteous and respectfulwhen communicating by email.

However, Wall West will investigate and can take action on certain types of unwanted emails that violate Wall West policies.


Wall West also reserves the right to take action against Users in case of the following  instances:

  • Threats of Bodily Harm - Wall West does not permit Users to send explicit threats of bodily harm.
  • Misuse of Wall West System - Wall West allows Users to facilitate transactions through the Wall West system, but will investigate any misuse of this service.
  • Spoof (Fake) email - Wall West will never ask you to provide sensitive information through email. In case you   receive any spoof (fake) email, you   are requested toreport the same to Us through 'Contact Us' tab.
  • Spam (Unsolicited Commercial email) - Wall West's spam policy applies only to unsolicited commercial messages sent by Wall West Users. Wall West Users are notallowed to send spam messages to other Users.

Wall West policy prohibits user-to-user threats of physical harm via any method including, phone, email and on our public message boards.

Violations of this policy may result in a range of actions to be taken by Wall West, including:

  • Limitations on account privileges
  • Account suspension
  • Cancellation of listings
  • Loss of special status




 [k1]The confusion is as to why would a buyer (referred to as ‘You’) have a trademark infringement issue. With a seller, it is still possible, but with a buyer, there is a perplexity about any infringement.