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Can I modify my delivery address?

House no., building no, & street number can be modified. However, you cannot change delivery pin code. These changes are only possible before the order is dispatched from our side.

Can I open and check the contents of my package before accepting delivery?

Currently this feature is not available. You can open the product only once you have made the full payment to the delivery executive in case of cash on delivery orders.

However, if for some reason you are not satisfied with the product you can initiate a refund or replacement without any hassle by going to MY ORDER section of your account and clicking on CANCEL/RETURN or REPLACE. Rest assured your money will be secured under TRUST PAY policy under which you can return/replace your order* within 7 days of delivery of your order and your money will be refunded back to you.

Why is the same item costing me more at a different pin code?

It is possible that the seller is located in a different city and the increase in price could be because of increase shipping cost.
It is possible that the seller selling at a lower price does not service the other pin code and therefore the seller servicing the other pin code is selling at a higher price.

How are items packaged?

All items are carefully & safely packed and sealed to ensure that they are not damaged.                Our delivery partners are trained to handle your precious cargo with extreme care.

Are in-transit products insured?

All in-transit items are insured. In case on opening the item if you feel that the item is damaged you can initiate a Return or Replacement anytime within 7 days of receiving your order. Be rest assured, your items* are covered under TRUST PAY POLICY which means your money is safe.

What is the difference between dispatch and delivery?

Dispatch refers to packing and shipping of your order. This means that the order is on its way to your delivery address.

Delivery date is the date on which your order will be delivered to the delivery address mentioned by you while placing the order.

Do I have to pay any shipping and delivery charges?

Most of the products on Wall West have free delivery which means you don't have to pay anything extra as delivery charges. In case there is a delivery charge applicable to a product then the same will be mentioned on each product page. The charges will vary depending on your location.

Which courier company will deliver my order? Is it possible to choose my preferred delivery partner?

To ensure smooth & safe delivery of your orders, we have tied up with a number of trustworthy delivery partners. Once your order is dispatched, you will be informed about the delivery details via e-mail/SMS. 

Courier partner is selected based on their serviceability in a particular pin code. It is possible that a particular courier partner is serviceable in a particular pin code.

Unfortunately, we do not offer the option to choose your preferred delivery partner. However, we will inform you when such services are rolled out in future. 

What should I do if I find my package opened or tampered with upon delivery?

If you receive an open or a tampered package, please do not accept it. Report this concern by clicking on Return/Replace option in your MY ORDERS section anytime within 7 days of your order delivery. Be rest assured your order* will be covered under Trust Pay Policy. We will ensure that your concern is resolved to your satisfaction.

Why did I receive a partial order?

Different Items in one order might be dispatched to you separately. Tracking details of each item in your order will be sent you through SMS/e-mail as and when that item is dispatched.

If you received your order package and one of the items is missing from it, go to MY ORDER section and see if your missing item is under another sub order id. If it is, click View Tracking History next to the order to find it's delivery date.

How can I find out if Wall West delivers to my location?

You can find out if Wall West delivers a particular product to your location by simply going on the product page and entering the area of pin code of the delivery destination in the space provided right alongside the product picture and click on verify. It is possible that a particular seller does not delivery to your location but we will automatically show the seller that delivers to your location as soon as you enter the area pin code.

What if the order is not delivered as per promised date?

To know the current status of your order please log into your account on Wall West and go to MY ORDER section. Click on View Tracking History next to the order that you wish to track. You can also contact our courier partners on the below numbers to check the current status.

If for some unforeseen reasons your order is not delivered as per promised date we will send you the revised delivery date through email.

Do you ship internationally? (Coming Soon)

Unfortunately, we do not deliver products internationally at this point in time. However, you can place your orders to India from any part of the world.