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RETURN & REFUND

# RETURN & REFUND

What is Wall West 7-day Return Policy?

Wall West gives you the option to replace and/or return the products bought on Wall West within 7 days of the receipt of the order. 
The 7-day Return Policy at Wall West is a “No Question Asked Policy”. You can return/replace the product if you are not satisfied:
• With the quality of the product
• With the fitting of the product
• Or if you receive a damaged product
All items to be returned or replaced must be unused and in their original condition with all original tags and packaging intact.
Exceptions to the Return Policy:
Products such as Lingerie, innerwear, washed products, products sold as combos, opened electronic products are not eligible for return.
Click here to know more about our Return Policy.

 

How do I place a return request on Wall West?

If you want to return a product on Wall West, please follow these steps:

1. Create a return request online. You can return the product bought on Wall West within 7-days of delivery.
2. Login to your Wall West Account and go to MY ORDERS section. 
3. Select the item you wish to replace and click on the Return/Replace link against the order.
4. Choose return option and fill in the required details.
5. Once the return request is created, we will ensure that the return is processed as soon as possible. 

I paid cash on delivery, how would I get the refund?

If you paid cash on delivery, the refund will be credited either in the form of Wall West Wallet Balance or via NEFT transfer to your bank account. For a NEFT transfer we require: 
•    Bank name
•    Account holder’s name
•    Bank account number
•    Branch address
•    IFSC code

 

 

How long will it take me to receive the refund for my return?

You will receive a refund anytime between 7-15 days. Refunds of all prepaid orders will be made in the original mode of payment as Wall West Wallet Balance or NEFT Transfer whichever opted by you.

 

 

 

If I am not satisfied with quality of the product, can I return it?

Certainly! Wall West has a “No Question Asked Policy”. Report your concern by filling the Contact Us form within 7 days of receipt of your order. Once the product passes the quality check, we would initiate the refund/replacement as per your choice. 

Do I have to return the free gift received along with the product while returning the product?

If the product bought on Wall West.com comes with a free gift, you will have to return it along with the product you have raised return request for.

Is it possible to get an NEFT refund if I paid through Credit/Debit card or Net banking?

NEFT refunds are made only for cash on delivery orders. If you paid through a credit/debit card or net banking account, you can opt for a refund in the same mode of payment or in your Wall West Wallet Account as Wall West Wallet Balance. This Balance can be used for your future purchases on Wall West.com (and many other websites/apps). 

I used WALL WEST WALLET cash for an order. But later, I cancelled/returned the order. How will my WALL WEST WALLET cash be refunded? (Coming Soon)

Your WALL WEST WALLET Cash will be refunded to your Wall West Wallet Account as Wall West Wallet Balance.

Do I need to pay the courier company to send my product back? Will I get the money back?

Once you request a return or replacement on Wall West, we will arrange a pickup for your item and bear the courier charges. In case pickup is not available at your location, you will have to ship the item to us. We will refund the courier charges borne by you in the form of Wall West Wallet balance in your Wall West Wallet Account.