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CANCELLATION

# CANCELLATION & REPLACEMENT

How do I cancel my order?

If you wish to cancel your order, please follow these steps:

  1. Create a cancellation request online.           
  2. Click on the Cancel link against your order in the MY ORDERS section in My Account.
  3. Choose cancellation option and fill in the required details.
  4. Once the cancellation request is created, we will ensure that the cancellation is processed on priority.

* For Prepaid orders, amount will be refunded as per our return policy.

How do I place a replacement request on Wall West?

If you want to replace a product on Wall West, please follow these steps:

1. Create a replacement request online. You can replace the product bought on Wall West within 7-days of delivery.
2. Login to your Wall West Account and go to MY ORDERS section. 
3. Select the item you wish to replace and click on the Return/Replace link against the order.
4. Choose replacement option and fill in the required details.
5. Once the replacement request is created, we will ensure that the replacement is processed as soon as possible. 

 

Can I cancel my order if delivery is taking too much time?

Yes, you may cancel your order if the order has not been shipped yet. To cancel your order go to My Orders in your account section.

Why was my order cancelled by Wall West?

We regret the inconvenience caused due to order cancellation. Your order may have been cancelled due to any of the following reasons:
• If product is out of stock or is discontinued
• Inaccuracies or errors in pricing information

We will inform you about the cancellation of your order and share details if partial order or whole is cancelled. We will contact you if any additional information is required to accept your order.

If I receive a wrong product, can I get it replaced?

We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product please raise a replacement request or get in touch with us. You will also have the option to choose refund for the product.

 

If I receive a physically damaged product, can I get it replaced?

Delivery is usually safe, but, if you receive a damaged product you can return/replace it. To avoid any hassle, go through the following steps:
1. On delivery, check if the product is packed properly, is factory sealed and there is no physical damage to the carton. 
2. If you are concerned, don't open the product yourself. Call the Wall West customer care for further assistance.

I bought a product but it does not fit my size, can I get it replaced?

Absolutely! Wall West offers “No question asked size change policy” for apparel and footwear. You can get the size exchanged within 7 days of the receipt of your order. Report your concern by filling the Contact Us form. We will get back to you and replace the product with the right size.

If I am not satisfied with quality of the product, can I get it replaced?

Certainly! Wall West has a “No Question Asked Policy”. Report your concern by filling the Contact Us form within 7 days of receipt of your order. Once the product passes the quality check, we would initiate the refund/replacement as per your choice.

I have requested a replacement, when will I receive it?

Once you have raised a replacement request, our team will investigate and initiate the replacement process. You will receive an e-mail/sms advising you on the estimated delivery date. Based on customer location, delivery span varies.

Is there any product not eligible for replacement/return?

All items which can be resold are always eligible for return. The following items are not eligible for return/replacement:

  • Items that have been worn/washed/soiled
  • Innerwear, lingerie cannot be returned on account of hygiene
  • Products which were sold as combos/sets, are not eligible for return/replacement as individual items

In case of branded items, brand’s return, repair and replacement policy will apply.

 

What if I choose to have my order replaced and the product is sold out?

Replacement can be initiated only if the product is in stock. Unfortunately if the product is out of stock then refund is initiated after your confirmation.